Refund policy

DOORLUXY REFUND AND RETURN POLICY

Last updated: September 24, 2026

All sales are final. Doorluxy does not accept returns, exchanges, or refunds for a change of mind, except where required by applicable law.

This policy applies to purchases made directly from Doorluxy. It explains our final-sale terms and how we handle damaged, defective, incorrect, missing, or undelivered items. Please read this policy before placing an order.

1. No Change-of-Mind Returns or Refunds

We do not offer a trial period or change-of-mind money-back guarantee. An item being unopened, unused, or in its original packaging does not make it eligible for a change-of-mind return.

Subject to any mandatory consumer rights, we do not accept returns, exchanges, or refund requests because:

• You no longer want or need the product.

• You changed your mind about the design, appearance, or intended use.

• You selected the wrong team, design, option, or quantity, and we supplied what you ordered.

• You placed an accidental or duplicate order. This does not include an unauthorized transaction or an incorrect duplicate charge.

• You found a lower price elsewhere, missed a discount, or purchased before a later promotion.

• A gift recipient does not want the item.

These restrictions do not apply to an item that is faulty, materially different from its description, or supplied incorrectly, or where the law gives you a right to cancel or return your purchase.

2. Review Your Order Before Purchasing

Check the selected design, quantity, product specifications, installation requirements, and shipping address before submitting your order. Review the listed dimensions and compatibility information, and contact us if anything is unclear.

A preference or compatibility issue is not a change-of-mind exception when the product was accurately described and supplied as ordered. If our description or compatibility information was incorrect, contact us so we can review the issue.

3. Order Changes and Cancellations

For an order correction, email doorluxystore@gmail.com as soon as possible with your order number and the requested change.

We cannot guarantee that an order can be changed after it is placed, particularly once processing or shipment has begun.

Change-of-mind cancellations are subject to our final-sale policy. Sending a request does not mean a cancellation or change has been accepted. We will confirm any agreed change in writing. Any cancellation right required by law remains available.

4. Damaged, Defective, Incorrect, or Missing Items

Inspect your order when it arrives. If an item arrives damaged, does not function as described, is the wrong item, or is missing from the shipment, email doorluxystore@gmail.com promptly.

For our standard issue-review process, please report the problem within 30 calendar days of delivery. This reporting period does not shorten a statutory claim period or any applicable warranty. Contact us even after 30 days if you believe you have rights under applicable law or a warranty.

Please include the following information where available:

• Your order number.

• Your name and the email address used at checkout.

• A clear description of the issue and when you first noticed it.

• Photos or a short video showing the issue, if it can reasonably be demonstrated.

• Photos of the packaging and shipping label if the shipment arrived damaged or incomplete.

Keep the product and packaging while we review your request, if practical. An unboxing video or original packaging is not an automatic requirement for exercising your legal rights. Stop using an item if it appears unsafe.

5. How We Resolve Verified Product Issues

We may ask for reasonable additional information or basic troubleshooting to understand the problem.

For a verified issue, we will arrange an appropriate remedy, normally a replacement of the affected item or missing component where permitted by law. Any legal right to choose a remedy takes priority.

If a replacement is unavailable or does not resolve the issue within the period required by law, we will provide any refund or other remedy you are entitled to. We will not substitute a different team or design without your agreement.

Ordinary opening, installation, or use to test a product does not automatically disqualify a genuine defect claim. Approval of a product-issue claim does not create a general change-of-mind return right.

6. Damage and Issues Outside Our Standard Coverage

Our standard product-issue process does not cover damage caused by misuse, accidental damage after delivery, improper installation, or use contrary to the supplied instructions. It also does not cover ordinary wear or damage caused by modifications or repairs.

An exclusion applies only where those circumstances caused the issue. Unrelated repairs or modifications do not automatically invalidate a claim. These exclusions do not remove rights that cannot lawfully be excluded.

Projection visibility can vary with ambient light, the projection surface, and installation. Those conditions alone do not establish a defect if the product performs as accurately described. A faulty product or a material difference from our description will still be reviewed.

7. Authorized Returns

We do not accept general returns. If a return is needed to resolve an approved issue or exercise a legal right, contact doorluxystore@gmail.com for instructions and the correct return address before sending the item.

Do not send a return to an address printed on the parcel unless we confirm that address in writing.

Pack the item securely and include the components reasonably requested for the review. Follow the agreed shipping instructions and retain proof of postage.

Sending an item without instructions does not itself establish refund eligibility and may delay processing. Our authorization process does not override a legal return right or deadline.

8. Return Shipping and Replacement Costs

For a confirmed defect, transit damage, or an item supplied incorrectly by Doorluxy, we will cover reasonable return shipping and the delivery cost of the agreed replacement.

We will provide a prepaid method or agree on reimbursement before you arrange shipping. We do not charge a restocking fee for these covered issues.

If a different charge is legally permitted in another situation, we will explain it before asking you to agree. Nothing in this section reduces any right to recover shipping costs under applicable law.

9. Delivery Delays and Missing Packages

If your order is late or appears lost, contact us with your order number.

If tracking shows delivery but you cannot locate the parcel, check with your household, building reception, and carrier, and let us know so we can investigate. A delivered tracking status will not automatically close a valid claim.

If we cannot ship within the promised timeframe, we will provide the delay notice and cancellation or refund options required by applicable law.

If an order cannot be fulfilled, we will refund the amount due for the unfulfilled portion, including any associated charges required by law.

An incorrect address supplied at checkout may cause delay or additional delivery costs. Contact us promptly to request a correction. Any reshipment charges will be explained before reshipment and applied only where permitted by law.

10. Sale Items, Bundles, and Promotions

The same final-sale rules apply to discounted items, bundles, and promotional offers. Buying an item on sale does not reduce your rights regarding faulty, incorrect, or misdescribed goods.

If one item in a bundle has an issue, we will normally address that item first, subject to any right to a remedy for the whole bundle.

Any refund will reflect the amount actually paid for the affected goods after applicable discounts, together with any tax or other amounts that must be returned. A later promotion does not create a right to a price adjustment.

11. Refunds Required by Law

Our final-sale policy does not prevent a refund when one is legally required. Where a refund is due, we will process it promptly within the applicable legal deadline, normally to the original payment method.

We will explain the amount and any lawful calculation in writing. Payment-provider posting times may vary, but they do not extend our own legal obligations.

We will not require you to accept store credit instead of a refund to your original payment method where the law entitles you to that refund.

12. Your Consumer Rights

Nothing in this policy excludes or limits any non-waivable consumer rights, applicable warranty rights, or remedies for faulty, misdescribed, or undelivered goods.

Some locations provide mandatory cancellation or cooling-off rights for online purchases, including returns for a change of mind. Where those rights apply, they take priority over our final-sale terms.

This policy does not remove an express promise or guarantee that formed part of your purchase. It also does not limit your lawful right to dispute a payment.

13. Policy Updates

We may update this policy for future purchases. The version in effect when you placed your order applies to that purchase, subject to applicable law.

Later changes will not retroactively reduce your existing rights.

14. Contact Us

For all return, refund, order, or product-issue inquiries, contact:

Doorluxy
Email: doorluxystore@gmail.com

Include your order number and a brief explanation so we can review your request.